Returns & Exchanges

At Rochester 100, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are committed to making the return process as simple and efficient as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring the RMA number is clearly marked on the outside of the shipping box.

• 3.
  Ship the Item

  Send your package back to our distribution center using a trackable shipping method to ensure safe and documented delivery.

• 4.
  Receive Refund

  Once our warehouse inspects and approves the returned goods, your refund will be processed back to your original payment method within 5-7 business days.